Wipe the silicone casing with a damp cloth, avoid charging magnets.

Avoid harsh chemicals or solvents.
Allow to dry thoroughly before reuse.

Clean regularly with a soft damp cloth and mild soap

Avoid harsh chemicals or solvents.
Allow to dry thoroughly before reuse.

Do not use if strap becomes torn or overstretched

Strap is sold separately

Device not vibrating: Ensure the pendant is charged. Recharge if necessary.

LED not illuminating: Check charging cable connection.
Try another USB power source if necessary.

Gently press the Vibrating Pendant into the strap’s center housing until it is secure.

Wrap the strap around the wrist.

Use the buckle and adjustment holes to achieve a snug but comfortable fit.

Do not over-tighten.

Warning! Choking and strangulation hazards.
Not suitable for children under 3 years old. Contains long cord and small parts.

Note: The cord includes a child-safe breakaway clasp to reduce strangulation risk and complies with applicable safety standards.
Do not allow children to charge the device without adult supervision.
The product is not waterproof. Do not submerge in water or clean under running water.
Adult supervision is strongly recommended during use, especially with younger children.
Regularly inspect the product for signs of wear or damage.

Discontinue use immediately if any damage is found.
This toy contains a non-replaceable rechargeable battery.
Do not attempt to open, modify, or replace the battery.
Only use the supplied USB charging cable to charge the product.
Do not expose the product to water, fire, or extreme heat.
If the product is damaged or overheating, stop use immediately and dispose of it safely.
The transformer, power supply, or battery charger used with this toy must be regularly examined for damage to the supply cord, plug, enclosure, or other parts. If any damage is found, it must not be used until repaired.

RETURNS POLICY

Vibrant Hummingbird

www.vibranthummingbird.com and www.vibranthummingbird.com.au

 a) APPLICATION OF POLICY

This return Policy (“Policy”) applies to all purchases from us, unless stated otherwise.

 b)   CUSTOMER SATISFACTION IS OUR PRIORITY

1.    At Vibrant Hummingbird, customer satisfaction is our priority.

2.    We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy.

3.    Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australia Consumer Law.

4.    Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase.

 c)   AUSTRALIAN CONSUMER LAW

1.    We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.

2.    The Australian Consumer law provides a set of Consumer Guarantees which protect consumers when they buy products.

3.    If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

4.    Further information about the Australian Consumer Law and these consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.

5.    If a product which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or a refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.

6.    If a product which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the product repaired or replaced.

 d)   CHANGE OF MIND

We do not accept returns
if you simply change your mind or find the same product cheaper elsewhere.

e)   PRODUCTS DAMAGED DURING DELIVERY

In the event that a product which you ordered is damaged during delivery:

1.    Please contact us as soon as possible.

2.   Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which you received with the damaged product.

3.    We will organise to repair the damaged product or to collect it and replace it with an equivalent product, or to provide a refund, provided that you contact us within the following time from the date you received the product: 3 days.

 f)     EXCEPTIONS

Notwithstanding the other provisions of this Policy, we may refuse to accept the return of the product you purchased if:

1.   You misused the product in a way which caused the problem.

2.    You knew or were made aware of the problem(s) with the product before you purchased it.

3.    You asked for alterations to a product, against our advice, or you were unclear about what you wanted.

4.    Any other exceptions apply under the Australian Consumer Law.

 g)    BULKY ITEMS

1.    If the product you purchased is big or bulky and qualifies for a return (under the other clauses of this Policy), then you will need to contact us to arrange to
return it.

2.    We may organise a courier to pick up the product or will otherwise help you
organise the return.

 h)   PROOF OF PURCHASE

1.    To be eligible for the remedy under this Policy, all returns must be accompanied by a valid proof of purchase.

2.    A valid proof of purchase includes (but is not limited to):

a.    Original tax invoice;

b.   Electronic copy of tax invoice;

c.    Packing slip;

3.    Please not that order confirmation emails will not be accepted as proof of purchase.

4.    While our team members are eager to help you exercise your rights under this Policy,it is your responsibility to provide proof of purchase. It is not the
responsibility of our team members to verify your purchase.

 i)      SHIPPING COSTS FOR RETURNS

1.    In the event that a product you purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law we will bear any costs of shipping the said product (the “Returned Product”) back to us, as well as any costs of shipping any replacement product to you.

2.    If the Returned Product can easily be posted or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement, or refund under the terms of this Policy (including under the Australian Consumer Law) then we will
reimburse you for the reasonable postage, shipping, or transportation costs for the Returned Product.

3.    If the Returned Product is too large, too heavy, or otherwise too difficult to be
removed and returned by you, and is believed to be eligible for a repair,
replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping,
transportation or collection of the Returned Product, at our cost.

4.    In the even that we organise and pay for the inspection, postage, shipping,
transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy
(including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.

 j)      RESPONSE TIME

We aim to process any returns within three business days of
having received them.

 k)    PROOF OF IDENTITY

You may be required to present a government issued identification document in order to return a product and claim a remedy under this Policy.

 l)   PAYMENT OF REFUNDS

We will pay any refunds in the same for as the original purchase or to the same account or credit card that was used to make the original purchase, unless otherwise determined in our sole discretion.

 m) HOW TO RETURN PRODUCTS

You may contact us to discuss a return using the details at the end of this policy.

 n)   PRIVACY

1.    We are committed to protecting your privacy during the return process. To verify your identity and ensure secure transactions, we may request photo
identification and record your name, ID Type, number, expiry date, and
signature. Acceptable identification must include your full name and a future
expiry date, such as an Australian Driver’s Licence or Passport.

2.    When returning products exceeding $1,000 in value and requesting a Tax Adjustment Note, we will require your name, address, and ABN (if applicable).

3.    We securely store collected information for a reasonable period. We may use it for fraud prevention, research, and analysis. We may also disclose it to relevant authorities as required by law.

4.    Please contact us if you want to access your return-related information which we are holding.

 o)   CONTACT US

If you wish to speak to us about this Policy or about any refund, repairs, or replacements, you may
contact us at:

admin@vibranthummingbird.com